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Proacteye Terms & Conditions


Effective Date: May 29, 2024
Please read these Terms & Conditions (“Terms”) carefully before using the Proacteye website ( (“Website”) or purchasing our medical devices. By accessing or using our Website or purchasing our products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or purchase our products.

1. Use of the Website

  • 1.1. Eligibility: You must be at least 18 years old and legally capable of entering into a binding contract to use our Website and purchase our products. By using our Website, you represent and warrant that you meet these eligibility requirements.
  • 1.2. Account Creation: You may be required to create an account to access certain features of our Website, such as placing orders. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
  • 1.3. Prohibited Conduct: You agree not to use our Website for any unlawful, harmful, fraudulent, or unauthorized purpose. Prohibited conduct includes, but is not limited to:
    • Violating any applicable laws, regulations, or third-party rights.
    • Transmitting any viruses, malware, or other harmful code.
    • Attempting to gain unauthorized access to our systems or networks.
    • Interfering with or disrupting the integrity or performance of our Website.
    • Collecting or harvesting any personally identifiable information from our Website without our express consent.

2. Product Orders and Sales

  • 2.1. Product Descriptions: We strive to provide accurate and detailed product descriptions on our Website. However, we do not warrant that the descriptions are error-free, complete, or current. We reserve the right to modify or update product information at any time without prior notice.
  • 2.2. Pricing and Availability: All prices are listed in Indian Rupees (INR) and are subject to change without notice. We reserve the right to modify or discontinue any product at any time without liability. We do not guarantee the availability of any product listed on our Website.
  • 2.3. Payment: We accept payments through Razorpay. By placing an order, you authorize us to charge your selected payment method for the total order amount, including any applicable taxes and shipping fees. You represent and warrant that you are authorized to use the payment method you provide.
  • 2.4. Order Acceptance: Your placement of an order does not constitute our acceptance of your order. We reserve the right to accept or reject any order in our sole discretion. If we reject your order, we will notify you and refund any payment you have made.

3. Shipping and Delivery

  • 3.1. Shipping: We will make reasonable efforts to ship your order within the estimated timeframe provided at the time of purchase. However, we are not responsible for any delays or damages caused by shipping carriers or events beyond our control.
  • 3.2. Delivery: You are responsible for providing accurate shipping information. We are not liable for any delays or additional costs incurred due to incorrect shipping information provided by you.
  • 3.3. Risk of Loss: The risk of loss and title for products pass to you upon our delivery to the carrier.

4. Returns, Refunds, and Warranty

  • 4.1. No Returns or Refunds (Except for Faulty Products): Due to the nature of our medical devices, we do not accept returns or offer refunds for products that are not faulty. All sales are final unless the product is found to be defective or faulty upon delivery.
  • 4.2. Faulty Products: If you receive a faulty product, please contact us within [Number] days of delivery. We will provide a 100% refund or a replacement product at our discretion, subject to verification of the fault.
  • 4.3. Warranty: Our products may be covered by a manufacturer’s warranty. Please refer to the product documentation or contact us for details regarding the warranty terms and conditions.

5. Intellectual Property
All content on our Website, including text, graphics, logos, images, and software, is the intellectual property of Proacteye or our licensors and is protected by Indian and international copyright laws. You may not use, reproduce, distribute, modify, or create derivative works of any content on our Website without our prior written consent.

6. Disclaimers

  • 6.1. Medical Disclaimer: Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult with a qualified healthcare professional for any health concerns.
  • 6.2. Warranty Disclaimer: Our products are provided “as is” without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • 6.3. Limitation of Liability: To the maximum extent permitted by law, Proacteye and our affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Website or our products.

7. Indemnification
You agree to indemnify and hold Proacteye and our affiliates, officers, directors, employees, and agents harmless from any claims, losses, damages, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with your use of our Website, your purchase or use of our products, or your violation of these Terms.

8. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ghaziabad, Uttar Pradesh.

9. Changes to Terms & Conditions
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our Website. Your continued use of our Website or purchase of our products after any such changes constitutes your acceptance of the new Terms.

10. Contact Us
If you have any questions about these Terms, please contact us at