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Proacteye Privacy Policy

Effective Date: May 29, 2024
At Proacteye (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (“Website”) or purchase our medical devices. By using our Website or providing us with your information, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information from you:
  • Personal Information: Identifiers: Your name, email address, phone number, shipping address, billing address, IP address.
  • Commercial Information: Payment information (credit/debit card details, Razorpay transaction details), purchase history, order information.
  • Internet Activity: Browsing history, search history, interactions with our Website.
  • Geolocation Data: Approximate location based on IP address.
  • Inferences: Information about your preferences, interests, and characteristics based on your interactions with our Website.
  • Technical Information: Device information: Device type, operating system, browser type, unique device identifier.
  • Log data: Information about your interactions with our Website, including access dates and times, pages viewed, and referring website addresses.
2. How We Use Your Information
We may use your information for the following purposes:
  • To Provide and Maintain Our Website: To operate, maintain, and improve our Website, personalize your experience, and provide customer support.
  • To Process Transactions: To process your orders, payments, and deliveries.
  • To Communicate With You: To send you order confirmations, shipping notifications, marketing communications (if you opt-in), and respond to your inquiries.
  • To Conduct Research and Analysis: To analyze how you use our Website, develop new products and services, and improve our existing offerings.
  • To Protect Our Rights and Interests: To prevent fraud, protect our rights and property, and enforce our terms and conditions.
  • To Comply With Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your information with the following third parties:
  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, marketing, and data analysis.
  • Business Partners: We may share your information with our business partners to offer you products, services, or promotions.
  • Affiliates: We may share your information with our affiliates for business purposes.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or investigate potential wrongdoing.
4. Your Choices
You have the following choices regarding your information:
  • Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication.
  • Cookies: You can manage your cookie preferences through your browser settings.
  • Access and Correction: You can request access to and correction of your personal information by contacting us.
5. Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Retention
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Children’s Privacy
Our Website is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
This Privacy Policy is intended to comply with Indian privacy laws and regulations, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.