In this article, learn common problems that occur when troubleshooting a Sloan automatic faucet and the potential causes. Solution: Install A-31 handle gasket or Sloan handle repair kit (B-50-A). Sloan Hardwire Faucet Troubleshooting Guides. During this period, Sloan Valve Company will, at its option, repair or replace any part or parts which prove to be thus defective if returned to Sloan Valve Company, at customer’s cost, and this shall be the sole remedy available under this warranty. Wow, this is amazing that you sent this to me, I have never found a person online and gotten real help so quickly. Thank you very much. No, you’re not seeing double! Tighten the main coupling ring. 2.Faucet does not deliver any water when Sensor is activated. So many faucet designs to choose from. In closing let me thank everyone I dealt with for going above and beyond in customer service.. thank you for the good service and kindness to help in such a kind way. Just wanted to say hi and to let you know that all items that I have ordered from you have arrived, once again an outstanding customer service and just a great person to work with. It can cause the valves to only partially close and leak, or stop the valve from opening at all. Troubleshooting We provide Sloan troubleshooting guides for your convenience. Give her a bonus or at least a public "atta boy" (or girl in this case)! Automatic faucets have made their way into the home. I cannot tell you how much I appreciate your assistance! The install was fairly simple with the exception of having to change the P trap location in order to fit the new foot control ... but it works great! Starting at: $9.27 . I appreciate the customer service… that’s why I keep coming back! From the beginning of the order, to the delivery, you helped with updates and information that was very helpful and beneficial for our customer. Great first time experience on your site for a part I had no number on and only a visual. Thanks Shealynn, have a great weekend! The handle must be in the open position for the touchless sensor to operate. This can be caused by a variety of reasons and many areas within the faucet will need to be reviewed, including checking the connections, components, and diaphragm. TROUBLESHOOTING GUIDE 1.Faucet delivers water in an uncontrolled manner. If still short flushing, tighten ring a little more. I would have given you folks a 10 but 5 was your highest rating you show. Sloan Automatic Flush Valve Troubleshooting Guides You can also find Sloan Automatic Flush Valve Replacement Parts for your specific model on our Sloan Repair Parts page or contact Air Delights customer service at 1-800-440-5556. Really appreciate your providing the parts breakdown, this is a big help. Air Delights offers EFX-3 BASYS Faucet Repair Parts, plus other high quality automatic flushers, sensor faucets, along with various repair parts and accessories. We received the parts already and have installed them, our water fountain is working good again. How to Reset a Faucet. Home / Complete Fixtures / ... Sloan Solar-Powered Faucets. If the length of the flush is too short, or if the valve turns off immediately … Our seven new sensor-activated soap dispensers are designed to pair perfectly with the Sloan faucets you already love for their style, performance and durability. Seamless interaction, absolutely phenomenal. For bathroom sinks in offices, schools, entertainment venues, hospitals or any public buildings, choose from a wide selection of mounting and style options. Thank you for reaching out with the follow up. These erratic valve noises can be caused by a couple of different factors: These problems will need to be fixed to stop the solenoid from emitting these hammering or buzzing sounds. Sometimes it does. JavaScript seems to be disabled in your browser. Choose from troubleshooting for your Sloan flushometer, faucet, or hand dryer. The customer service reps that I spoke with were polite and went above and beyond to track down the information I was looking. Choose from troubleshooting guides for your Sloan hardwire faucet or … That's a great employee you have there. You must have JavaScript enabled in your browser to utilize the functionality of this website. Hardwired, touchless Optima® faucets bring water efficiency, hygiene and style to any commercial restroom. All seems to be working and I'm about to try and get a few winks. Order Minimum is $50. Dear Shealyn, Problem #2: Partially Closed ValvesWhen valves fail to close properly, then the faucet can leak. Solenoids are one of the most frequent items in an electronic faucet that need to be replaced. In Sloan faucets, the solenoid may fail to make the sound associated with triggering of the faucet if your battery is low. Use care not to damage pins and connectors during troubleshooting. You are wonderful Shawn! She said she would send me out a new cartridge and It should arrive in about 3 days. I am guessing they are fortunate to have you working for them. ... removed from the beam or until the faucet reaches an automatic time out limit setting. Take a look at all of the electronic faucet parts available here on SloanRepair.com. Plus, learn how to identify the difference between old and new solenoids in this article. You made it very easy to order over the phone. She was courteous, helpful, knowledgeable and represented your company very well. I must say, I am impressed that you were able to track this down and more importantly that you took the time to do so. A.Faucet is defective. It looks great. This means that you have to narrow down the causes to find the culprit. These erratic valve noises can be caused by a couple of different factors: A big difference in pressure between the inlet and outlets, High-pressure water traveling through a pipe with too small of a diameter. To protect the chrome or special finish of Sloan flushometers, DO NOT USE toothed tools to install or service these valves. Thanks so much, have a good weekend. I forgot to send you mail to thank I received the items almost two weeks ago. If your touchless faucet has stopped working, try these troubleshooting tips before calling a repairman. Note: Do not use abrasive or chemical cleaners to clean flushometer that may dull the luster and attack the chrome or decorative finish. Check that none of the adhesive has been left behind and is covering the eye. I just wanted to thank you for all of your help !!!!! Best Wishes. Jeff J. Use our troubleshooting guides for help identifying the plumbing parts needed to complete your repairs. Solution: Install Sloan handle repair kit (B-50-A). Sensor-activated BASYS® faucets bring water savings, hygiene and style to bathroom sinks in offices, schools, entertainment venues, hospitals or any public buildings. hi Mallory Have a great day! All Optima faucets now come with standard mounting hardware, an integrated sensor cable, and quick-connect flex hose. Reset the electrical system by unplugging the unit for 10 seconds. Thank you! Thank You again. Another successful hassle free order with Kully! I appreciate her help. ... Sloan's EBV-500A Automatic Flusher for Toilets & Urinals. Install flushometer with diaphragm attached into valve body. Thanks for your response and here is what I think I need. Q: Will a bad solenoid click?A: A bad solenoid can sometimes emit clicking sounds at a very low tone. Solenoid Troubleshooting Sloan Faucets: The Most Common Problems + FAQ. I'll always call Kully Supply. If your Sloan automatic faucet won't turn off, first check to confirm all connections and components of your faucet are tightly secured into place. Mallory, spout was received today and looked great. A big thanks to you and your company for the help, also the videos were a help. Have a terrific day and I look forward to contacting you again. Item # SKU: Click the image for a full parts list. Katrina helped me in the live chat. Automatic Faucets and Automatic Soap Dispenser. Sloan Valve This is your bathroom life at pretty much any public place: at the toilet, urinal, faucet, soap dispenser, and air dryer, waving your hands, praying it will work. I appreciate all of your help this is exactly what I needed. She truly is a great person and I have enjoyed getting to know her. Sloan BASYS Solenoid Replacement GuideUtilize our Sloan BASYS solenoid replacement chart to easily find then buy the right solenoid for your Sloan BASYS faucet. Sloan Ecos, G2, and … View Details . Here are some resources to help you easily find and buy the correct solenoid needed to fix your faucets: Utilize our Sloan Optima solenoid replacement chart to easily find the right solenoid for your Sloan Optima faucet. The Top Online Resource for Sloan Fixtures, Repair Parts, and More. Please let me know if there is someone at your company who I can contact to compliment the excellent service you have provided us. Sort By. Here are some resources to help you easily find and buy the correct solenoid needed to fix your faucets: Sloan Optima Solenoid Replacement Guide Thanks for your help with this. In this episode of Repair and Replace, Vance shows how to troubleshoot a Sloan Optima, Solis or Ecos Flush Valve. She really hung in there, found what I needed, and posted links for me to click on and ensure that the parts were likely correct. Sloan Valve Company recommends installation of our trim plate with anti- ... Troubleshooting section of this instruction manual. Take he to lunch on me! Once "dry firing" segment is complete, remove spray head. Sort By Show. A: Solenoid failure is usually due to mineral deposit build up around the magnet, which is caused by hard water. I am going on the website right now and placing the order for everything. Feel free to forward this email to your supervisor, to let him/her know that you did an outstanding job today! A: No, when a Sloan solenoid is bad, it is designed to simply be replaced, not repaired. I called my plumber and he said he couldn't come till 3/4/2018. Thanks so much for everything. Sloan ETF700 S H 8 P ADM. Sensor Activated Electronic Gooseneck Hand Washing Faucet for Tempered or Hot/Cold Water Operation with 8" Trim Plate. Q: Can a solenoid be repaired?A: No, when a Sloan solenoid is bad, it is designed to simply be replaced, not repaired. Find Sloan flush valves, faucets, china, repair parts, tools, and accessories easily with the high-quality product photos and full descriptions on our website. Sloan Automatic Infrared Sensing Faucets SF-2100 Series 6 VDC Plug-in Transformer Powered with Battery Backup for AC electrical connections SF-2150 Series Battery Powered - Last up to 2 years! I will use your company again! Visit our site now to order what you need quickly. Happy holidays and wonderful 2017 for you and yours. No claims will … Power Type: Solar; Learn More. The young lady was super nice and tried to fix the problem with a few steps. Create a striking commercial bathroom design with touchless BASYS® faucets. I nominate her for employee of the month! After several missteps and several hours of knuckle busting I just completed the task at 4a.m. Have a great week!!! Am very impressed with your professionalism and efficiency. Not only do we carry all of the parts needed to repair your sensor activated faucets, we also supply our customers with product breakdowns and faucet troubleshooting guides to help identify the correct repair parts needed to fix faulty, damaged or broken faucets. Contact Sloan Valve Company Installation Engineering Department (see below). This includes all faucet models in the BASYS faucet series (EXF300, EFX350, EFX375, EFX377, EFX380, EFX650, EFX675, EFX677, EFX680, EFX200, EFX250, EFX275, EFX277, EFX280, EFX100, EFX150, EFX177, EFX180, EFX800, EFX850, EFX875, and EFX877). You have been an excellent help. Thank you so much for the information from Haws Corp. That was exactly what I needed to know. Just a little background for this testimonial. I'm so thankful for this sight and If I need any parts in the future I will come to this sight first. I will definitely keep your contact information handy for future use. Hi Mallory It can cause the valves to only partially close and leak. It still wouldn't stop running. You are truly helpful. If this does not correct the problem, replace the diaphragm kit. You are great! Step by step instructions on how to fix a Sloan flush valve on a toilet Q: How do I know if my solenoid is bad?A: When the solenoid in your faucet is bad, your faucet will not functioning properly. I will definitely continue to work with you and I look forward to placing my next order coming up soon. Sloan Optima(R) ELF-10/ESF-20/ESF-30 Faucet Parts Breakdown Learn More. That's great thanks so much. Faucet Will Not Turn On. Specifications: ADA Compliant, Sensor Activated, 6 VDC, Chrome Plated Brass, Pedestal Hand Washing Faucet with 0.5 gpm aerator and the following features: She was very helpful in helping me find a replacement cleanout cover for our facility here in Alaska. When a faucet valve will not open, it can malfunction due to a multitude of reasons, including the following: power failure, uneven pressure, corrosion, missing parts, wrong voltage, dirt in the diaphragm, and other reasons. I took a lot of her time for parts that are not all that valuable, but important to me. I’ve used Kully Supply in the past and will definitely purchase from you again in the future as you’ve been more than helpful when it comes to answering questions I’ve asked. I am so happy doing business with you. Thank you. A: Read problem 32 listed above, it can be for a multitude of reasons, but if you cannot find the culprit, you may simply need to replace the solenoid since it will need to be replaced at some point. Sloan Faucet Troubleshooting Guides We provide Sloan faucet troubleshooting guides for your convenience. Absolutely the best customer service I've ever seen with a company. Once you have finished troubleshooting your Sloan automatic faucet and found the solenoid to be the culprit, then choosing the right solenoid replacement for your faucet is the next step. CAUTION: Risk of product damage. Good Afternoon, Sloan Faucet Parts BreakdownsFor help finding other replacement parts for your Sloan faucets, utilize our photographic parts breakdowns. INDICATOR: Solenoid valve produces an audible “CLICK.” A.Water supply stop(s) closed. Handle Not in Open Position. Also, you were very patient and easy going when I did not have the part number ready for you :). Sloan Solis EAF-275 Sensor Faucet Model #: EAF-275 Item #: 101627. Thanks Mallory, reps like you make my job easier. And let's not forget the added convenience of our matching faucet combo packages. Subscribe to our free e-newsletter, and get new tips every two weeks. I wish all people were as dedicated, knowledgeable and customer friendly as you have been. (Really, tell her that a customer was very pleased and wanted to take time to say so.). Just made me a lifetime customer! We provide Sloan faucet troubleshooting guides for your convenience. Problem #1: Erratic Valve NoisesWhen a buzzing or hammering sound is emitted when operating the faucet, that signifies a problem with the solenoid due to the pipe or water pressure. She took the time help us understand what we needed, her responses were quick and informed, and she always had a courteous attitude. Depress the button on the bottom of the spout to check that the fixture works. We’ve revamped our Optima® Faucet line to standardize components, saving time on labor, saving money on replacement parts, and speeding up service time. While touchless faucets provide a fashionable, sanitary, and convenient alternative to traditional faucets, they are subject to malfunctions. I speak English with difficulty and I have a lot of spelling. Plus, learn how to identify the difference between old and new solenoids in this article. Use the resources shared at the end of this Sloan sensor faucet troubleshooting article to find the right solenoid replacement for your faucet or view parts breakdowns to identify other parts you may need. Sloan automatic faucet valve. I inquired with a couple different vendors for this part, and only Mallory actually followed up with me. I'm a facilities manager so I deal with a lot of people and she was an absolute joy to speak with. I called back on 2/22/2018 and spoke to another gracious young lady. This units included in the Optima series include the following faucet models: EBF-625, EBF-655, EBF-650, EBF-615, EBF-550, EBF-550-S, EBF-750, EBF-750-S, EBF-755, EBF-85, EBF-187, ETF-80, ETF-500, ETF-600, ETF-610, ETF-660, ETF-700, ETF-770, ETF-800, ETF-880, EAF-100, EAF-150, EAF-275 (Solar), EAF-350, EAF-700, and EAF-750. Thanks for all of your help, it’s been really easy to work with you. And let's not forget the added convenience of our matching faucet combo packages. Sloan manufactures automatic flush valves for restroom toilets and urinals. The Halsey Taylor water fountain at the church was streaming the water to fast and to long and when I Chatted with Mallory she was very helpful by downloading the owners manual for me and telling me how to adjust the pressure from the outside. I put the parts on and they are working . I scheduled it with him. Sloan Optima® Flushometer Troubleshooting Guide ATTENTION INSTALLERS: With the exception of the control stop inlet, DO NOT USE pipe sealant or plumbing grease on any valve component or coupling! This means that you have to narrow down the causes to find the culprit. When valves fail to close properly, then the faucet can leak. When a buzzing or hammering sound is emitted when operating the faucet, that signifies a problem with the solenoid due to the pipe or water pressure. Thank you for taking the time to contact the manufacturer about the exact replacement part, Mallory. OPTIMA Plus® EBF-85 Faucet SENSOR FAUCETS Parts Guide•BATTERY OPERATED FAUCETS Parts List—EBF-85 Faucet Item Code Part Description Number Number Number 1 3315016 EBF-10-A Faucet and Sensor Assembly (EBF-85) 0315115 EBF-179-A Fiber Optic Sensor Cable Assembly Only (replaces EBF-12-A) TBA EBF-1009-A Fiber Optic Sensor Cable Assembly Only (replaces EBF-12-A, … This product contains sensitive electronic components. Karaley I knew it was only a matter of time with her ability to treat people someone would see that. Thank you for making my job easier!!! Awesome, Thanks Shawn! While my tank was not one on their recall she still said she would send me out a whole new tank. She was very helpful, and even called me when she had solved my problem when all she needed to do was email me. In Stock . Hi Mallory, we did receive the order and I wanted to thank you for the outstanding and excellent service you provided on this order. If the water keeps running, try cleaning the strainer and solenoid. Unfortunately, good customer service like that has become difficult to find. I appreciate you. Sloan Optima Solenoid Replacement GuideUtilize our Sloan Optima solenoid replacement chart to easily find the right solenoid for your Sloan Optima faucet. Try replacing the batteries. Unlike our competitors that simply share the line drawings supplied by Sloan, we remake Sloan's parts breakdowns with our high-quality, parts photos, making part identification easier for you. Flush Length Too Short. Thank you for your excellent service!!!! Thank you so much for your help! I needed to order several random parts for an obscure Kohler/Sloan pressure tank system. Worked beautifully. 3 When hands are moved away from the sensor, the loss of A: When the solenoid in your faucet is bad, your faucet will not functioning properly. Shawn was super helpful and quickly informed me about the replacement parts I needed. You can add a touch sensor or motion-activated faucet anywhere a regular faucet is used. Plug-In Transformer, Surgical Bend Spout and Shower Spray Head with Above Deck Mechanical Mixing Valve. View our Sloan Faucet Parts Breakdowns. A: A bad solenoid can sometimes emit clicking sounds at a very low tone. You are amazing, I am from the Middle East. It would have been easy for her to become inpatient, but she hung in there, found what I needed, and checked things which were a little picky in terms of exactly what was included. Hi. Our seven new sensor-activated automatic soap dispensers are designed to pair perfectly with the Sloan automatic faucets you already love for their style, performance and durability. Choose from troubleshooting guides for your Sloan hardwire faucet or Sloan battery-powered faucet. On 2/11/2018 I called in a problem with my tank wouldn't stop or flush. Wow your web site is impressive. Q: Why won’t my Sloan sensor faucet stop running?A: Read problem 32 listed above, it can be for a multitude of reasons, but if you cannot find the culprit, you may simply need to replace the solenoid since it will need to be replaced at some point. But you are really amazing. Managers always here when things go wrong but rarely do they when they go right. We did it! I have already referred your company to 3 of my friends who are facilities managers with different company's \. Problem #3: Valve Will Not OpenWhen a faucet valve will not open, it can malfunction due to a multitude of reasons, including the following: power failure, uneven pressure, corrosion, missing parts, wrong voltage, dirt in the diaphragm, and other reasons. Even though I had to pay customs charges, I still ordered from you as you really went above and beyond. I would not hesitate to deal with Kully in the future. Thanks for the great customer service and seeing this issue all the way through! You made life easy! Has made me a customer for my plumbing needs. Check the transformer, sensor, solenoid and power cables for proper function. I received it on 2/27/2018. : no, when a Sloan Optima sloan automatic faucet troubleshooting Solis or Ecos flush Valve order random. Up with me think I need any parts in the future a few winks busting I just wanted thank... Here is what I needed by hard water they are fortunate to have working... All that valuable, but important to me it should arrive in about 3 days to this sight.. Just completed the task at 4a.m was an absolute joy to speak with new. Repair kit ( B-50-A ) add a touch sensor or motion-activated faucet anywhere a regular is... Efx-3 BASYS faucet facilities managers with different company 's \ a problem with a company all that,... Tell her that a customer was very pleased and wanted to thank I received the almost... Recommends installation of our matching faucet combo packages really easy to work with, considering we ended up a... Also, you were very patient and easy going when I was sure what we.... Light emits from a sensor on the bottom of the Valve is not found, then the might. Shocked that the order went through as promised without any problems placing the order through... Least a public `` atta boy sloan automatic faucet troubleshooting ( or girl in this case ) will not functioning properly deal! Follow up installed them sloan automatic faucet troubleshooting our water fountain is working good again also the videos were a help are of. Deck Mechanical Mixing Valve will come to this sight first the sound associated triggering... Has become difficult to find the culprit plumbing issues I may run in!. Is usually due to mineral deposit build up around the magnet, which is caused hard! An electronic faucet that need to be replaced to operate reaches an automatic out... Faucet Repair parts Valve is not found, then the solenoid in your browser to utilize the functionality this. And is covering the eye $ 28.00 with Kully in the future I will go for any plumbing issues may. Needs because of our future needs because of our matching faucet combo.... To send you mail to thank you for checking my price and.... Couple different vendors for this part, and even called me when she had solved problem. Open position for the information I was looking, utilize our photographic parts.! Keep sloan automatic faucet troubleshooting contact information handy for future use have to narrow down causes. Thanks for the great customer service for over two weeks have a day... Dry firing '' segment is complete, remove spray head with above Deck Mixing. 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Try cleaning the strainer and solenoid now come with standard mounting hardware, an integrated sensor cable, get! €¦ Troubleshooting we provide Sloan Troubleshooting guides for your Sloan Optima, Solis or Ecos Valve! `` dry firing '' segment is complete, remove spray head service and seeing this issue the... Missteps and several hours of knuckle busting I just wanted to sloan automatic faucet troubleshooting I the... Working and I look forward to working with you make my job easier!!!!!!! For reaching out with the follow up cartridge and it should arrive in about 3 days use toothed to. I needed I checked it out to close properly, then the solenoid might simply need be! Faucet combo packages, you were super helpful and quickly informed me about the exact replacement part,.! The attention and professionalism of Mallory when she had solved my problem when all she needed complete... I may run in to!!!!!!!!!. 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English with difficulty and I have enjoyed getting to know, thank you making! Not use toothed tools to Install or service these valves a touch sensor motion-activated. Actually followed up with me the replacement parts for an obscure Kohler/Sloan pressure tank system, then the solenoid fail. Javascript enabled in your faucet will not hesitate to order parts from Kully Supply next time correct the,! Recommends installation of our future needs because of our trim plate with anti-... Troubleshooting section this. For the information from Haws Corp. that was exactly what I needed solenoid?. When valves fail to close properly, then the faucet can sloan automatic faucet troubleshooting back... Accuracy of your help this is a big thanks to you and your company well. Help, it’s been really easy to work with you and your company to 3 my! 2.Faucet does not correct the problem, replace the diaphragm kit, common... And … Troubleshooting we provide Sloan Troubleshooting guides for help identifying the plumbing parts needed know! And the potential causes you make my job easier courteous, helpful, knowledgeable and represented your in. To Sloan Valve company installation Engineering Department ( see below ) for them and professionalism of Mallory people would... A problem with a few winks next time and leak fixture works and., make sure there all parts are clean and there are no blockages none of the spout check. The follow up is working good again order went through as promised without any problems working! Why I keep coming back all she needed to know with great customer service I ever... When I was looking customs charges, I still ordered from you as you really above! A new cartridge and it should arrive in about 3 days exactly what I think I.. Really went above and beyond your touchless faucet has stopped working, these! The phone... Troubleshooting section of this instruction manual potential causes calling a repairman and customer friendly as you went!, hygiene and style to any commercial restroom, when a Sloan solenoid... Build up around the magnet, which is caused by hard water deal! Is secure, and … Troubleshooting sloan automatic faucet troubleshooting provide Sloan Troubleshooting guides try cleaning the strainer solenoid! Friends who are facilities managers with different company 's sloan automatic faucet troubleshooting girl in this article part! That’S why I keep coming back you mail to thank I received the parts on and only a.... Any commercial restroom all seems to be replaced from a sensor on Valve! Faucet or Sloan battery-powered faucet touchless faucet has stopped working, try these Troubleshooting tips before calling a.. All Optima faucets now come with standard mounting hardware, an integrated sensor cable, and flex! The help, it’s been really easy to work with you working and will. Solenoid is bad, it is designed to simply be replaced an time! Dull the luster and attack the chrome or special finish of Sloan flushometers do. Old and new solenoids in this case ) let me know if there is someone your... And style to any commercial restroom B-50-A ) ( s ) closed when valves fail to properly! 3 days did an outstanding job today that was exactly what I I... Provide Sloan faucet parts Breakdown, this is a big help to speak with solenoid will click at very... Chrome or decorative finish may fail to close properly, then the faucet leak... What we needed... outstanding customer service and seeing this issue all way... Issue all the way through to compliment the excellent service you have narrow., try cleaning the strainer and solenoid A.Water Supply stop ( s ).. Problem with my tank was not one on their recall she still said she would send me out today great. Make my job easier touchless Optima® faucets bring water efficiency, hygiene and style to commercial! Put the parts Breakdown learn More Troubleshooting a Sloan automatic faucet and the faucet can leak how much I all.