As there is no way of knowing whether it really was damaged in the post all you can rely on is photo evidence. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. An inspection by a UPS representative may be required. either party can file the insurance claim on line...if this is thru USPS..... however, it sounds unlikely that a they will pay the claim because the shipper is required to package securely. If you want the shipping carrier to be responsible for damage, then it's your responsibility to purchase insurance. If you didn't get your item, you're covered under eBay Money Back Guarantee. If you're sending an item back because it doesn't match the listing or it arrived damaged or … If you lose the claim,you still have t o refund him in full,if you want the item back,you pay return shipping Copyright © 1995-2021 eBay Inc. All Rights Reserved. Shipping insurance offers peace of mind so you know you’re fully covered in the unlikely event of an item being lost or damaged on its way to a buyer. I did file an Insurance Claim with the Post Office, however, and gave her some "tips" as to what she might be able to do to the original shorts in order to be able to wear them. If they don't step up and make it right, eBay will make them. Item I purchased was damaged during shipping ... if Ebay ,then she will pay return shipping,after Ebay decides in your favor,it will send y ou a return shipping label with you as the sender and she is the recipient,use that label to return the godos,once tracking shows delivered,Ebay will refund you within days if she does not. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. They have requested a full refund and I will do so as I always want to do the right thing, but not having had this happen before and having taken all reasonable care and beyond in packaging, wonder what others think about who should be responsible for this? Find the shipping label for the item and select Create claim under More actions. BUT had this item been packaged appropriately, there may not have been any issues to begin with. Also it is not legal to sell outdated, expired food. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. I purchased an item on ebay shipping from France to the USA (valued at about 150 USD) and the seller delivered it to the Post Office (La Poste) but the tracking number showed that it never moved from its drop off location. Now, as far as how this Seller treated you, I do not care for how they handled this. You, the seller, are responsible for getting the item to the buyer in listed condition. Check the seller's return policy in the listing to see who is responsible for return postage costs.. It is not possible for sellers to claim that they cannot be responsible for missing or damaged items, even if stated in an item listing. The item should arrive as it left you and be exactly as the listing described. I never argued with a buyer in these cases but paypal wouldn’t even hear of it if I had tried to. Same would go for a coffee pot (glass OR plastic), electronics etc... And it IS, in my opinion, the Seller's responsibility to package whatever the item is well for shipping. I live in the uk and a recent item i sold went through the ebay global shipping program to china, the buyrer has just reported that the item has arrived damaged and wants to cliam, what do i need to do, I paid enhanced compensation on uk side of delivery but cant find any avenues to claim. Has the policy changed? cancel the order for the replacement part and file a complaint thru Ebay for an item not as described. I think that the Seller should have done one of the following: 1) Sent you a new item OR the piece that was broken at the very least, whether they asked for you to return the damaged one, or not... 2) Should have given you the partial refund you had asked for & then delt with eBay's Insurance as they needed to (I am not positive how that works, but IF you use eBay's labeling, you get Insurance). Select your reason for the return. The replacement part is $26 w/tax, value of coffee is $__. It is not possible for sellers to claim that they cannot be responsible for missing or damaged items, even if stated in an item listing. As a seller you are not only responsible for listing the item correctly, you are also responsible until the item reaches its destination. That means packaging properly so that damage doesn't happen. Item damaged in shipping - who is responsible for the insurance claim? The item should arrive as it left you and be exactly as the listing described. in most cases, the seller refunds the buyer and then handles the insurance claim, as the insurance covers the seller. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. Return your item You can also open an ebay dispute if need be for "item significantly not as described". I started a case and the Seller's response was basically I don't do refunds, file an insurance claim with the PO. on You aren't responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. When the seller has accepted your return, you may need to send the item back to them. Worse case, i don't receive the item (it gets lost in the mail), who is responsible? When the machine answered I said "global shipping program damaged item". If the damage is severe, it should be picked up at the shipping center or by the parcel carrier. You are responsible. If a product ordered online has not arrived within either of these periods, the consumer can ask the store or … You can also open an ebay dispute if need be for “item significantly not as described”. I have received damaged items in the past and the seller always took care of the insurance end once I sent pictures. The people who are saying the buyer is responsible are either not sellers on ebay or have never had any experience with Paypal SNAD claims (significantly not as described) broken and damaged fall under that catagory. you can: refund in full offer a partial refund tell the buyer to return the item to you and you will pay the return shipping and refund in full as well. Now the buyers says hé is't happy and shows a picture of a huge dent in the card that wasnt there before and he wants to return it. I'm just wondering if I (as the buyer) should be the one to have to do that. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. A partial refund allows the buyer to keep the item, and helps you avoid having to issue a full refund or ship a new item. Who pays the shipping costs depends on the reason you’re returning it. If your item isn’t located in 30 days, it’s declared lost, and there’s a round of paperwork and processing to do before you get your money. That means packaging properly so that damage doesn't happen. Nevertheless, the buyer contacted me to notify me that the parcel arrived damaged and the LP cover is now severely damaged across one corner. You also have the option to submit photo documentation along with your claim. 01:00 PM. You are responsible for getting the item to your customer, or refunding the buyer’s money. Item arrived damaged: am I responsible for paying return shipping? Ebay policy states that in cases of damage, the seller is responsible to pay return shipping regardless of their return policy. It was perfectly new & packaged well, but it still got crushed somehow during shipping. Keep us posted please! UPAAA000000095986939 this is my global tracking number. If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). ‎10-11-2013 You simply have to complete your return within 30 days of receipt of shipment. Though this doesn't matter as carrier insurance would be denied due to the poor packaging this item had. points 6.2.1 states that they can deem that the sender didn't package the item sufficiently and 8.1.3 and 8.1.4 which state that if the article cannot be adequately packaged for carry by post (which i'd say they'd argue about easily breakable items ie china, glassware). Hopefully your seller will be cooperative once the claim is put in. I did consider ordering a replacement reservoir as this one will now not hold water. If you get that you can refund and claim compensation from Royal Mail. Because the seller, not the buyer, controls how well packed and protected the item is for shipping, if the item arrives damaged, it was clearly packed inadequately (else it wouldn't be damaged), and thus the seller's responsibility. I've already ordered the replacement part and it was about $26 w/tax. Also all the coffee that was included with the sale seems to have expired almost a year & half ago. (They weren't on the photos on the auction) The tank was not wrapped in anything, just the air packaging here and there around things...I can still fill it up with a little bit of enough water to determine the machine still works ok, and I've looked awhile to find the item, so would like to keep it, so I was just wondering about a partial refund, since I'm going to have to replace the part. RM state the item & packaging must be retained for inspection. I'm a bit worried that i might receive the item damaged or not receive it at all (its happened before) with this basic shipping. cancel the order for the replacement part and file a complaint thru Ebay for an item not as described. If your courier company doesn't offer insurance for items they've damaged, there are plenty of other couriers who will (and some automatically offer insurance for no extra fee). I never argued with a buyer in these cases but paypal wouldn’t even hear of it if I had tried to. Go to Shipping labels - opens in new window or tab in My eBay or Seller Hub. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. He's not happy. it was well packed with fragile on the box. eBay holds sellers responsible to get items to buyers safely or to make them whole. Just wondering who is responsible if the item gets damaged during shipping? I ordered an iphone off ebay and got it for a great price. USPS, UPS, FedEx or any other carrier CAN NOT be held responcible for items that were poorly packed. eBays buyer protection covers shipping damage under item not as described. All I am asking for is to be made whole I should have received this item in the condition that it was listed in. Nevertheless, the buyer contacted me to notify me that the parcel arrived damaged and the LP cover is now severely damaged across one corner. Neither am I! Mail order law requires the seller to ship product in the condition described right to the customer. If you get that you can refund and claim compensation from Royal Mail. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. you have the Ebay Money Back Guarantee. Shipping insurance | eBay 559063637705 30484981-c792-404d-907a-74781ff2f317:176af829852 19997 He should have to do this at his expense, but if people open cases ebay have sometimes been making sellers pay the return postage even from the USA (which is not what is supposed to happen). Hopefully your seller will be cooperative once the claim is put in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. since the seller is being irresponsible, you will now have to get … Worse case, i don't receive the item (it gets lost in the mail), who is responsible? I bought an item and opened it almost as soon as I got home the day it was delivered. Undeliverable items may not be returned to you. When I packed the item it was in perfect condition and I … I'm a bit worried that i might receive the item damaged or not receive it at all (its happened before) with this basic shipping. You could offer a partial refund. Get quick answers to important questions to get you selling faster and better! I do not do refunds either, but if something that is supposed to be new & was sold that way, they Buyer should relieve it THAT way.. An item damaged during shipping is not as described. One trick worth trying is to keep a supply of biscuit and sweets tins on hand as mailing boxes. the seller is responsible for getting the item to you in as described condition. As there is no way of knowing whether it really was damaged in the post all you can rely on is photo evidence. You'll want to check in with your contractor/shipping company for how they handle these types of scenarios. who do I contact when the item I purchased was damaged in shipping? 30-11-2014 4:37 PM. Have your own post office run a trace on this missing package.. they have access to a lot more information than we get through either eBay OR the online USPS site we have access to. That got me speaking to the right department. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. For more information, see our Condition of returned items policy. I recommend to all buyers that they spend an extra $1.50 on Postage Insurance but most don't and then expect me to replace their item if its damaged or goes astray. The eBay rep looked at the return request, put me on hold while he spoke to his manager. It was a coffee machine and the reservoir tank (plastic) now has 2 very large cracks in it from something apparently knocking into it during shipping. Find the item in your Purchase history - opens in new window or tab and select Return this item. Select Send. I sold an item to a buyer in America and used the Ebay Global Shipping Programme (for the first time!). Yes, even if the buyer didn't opt for insurance. Who is responsible for items damaged in transit? If you’re not able to resolve your issue with the seller, we’re always available to step in and help. On those items, both Buyer's initially emailed me to tell me what had happened & sent me photos of the damaged product. If the returned item is used, damaged, missing parts, or is damaged during return postage because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. It's policy. claim. I am an ebay “power seller” so I have had items arrive to buyers with shipping damage. Your one-stop-shop for news, updates and information from eBay about selling on eBay. posted by Gamblor at 1:23 PM on February 12, 2007. Basically, the seller is responsible. as everyone has said here and as the australia post parcel guide tells you - the sender is always responsible for packaging the item sufficiently and is responsible for any damage which happens in transit unless extra cover is purchased. If you file with Paypal,then you pay return shipping. Who is responsible for items damaged in transit? I am an ebay “power seller” so I have had items arrive to buyers with shipping damage. A store or seller that accepts payment for products must supply them: 1. within any timeframe they have indicated, or 2. within a reasonable time. Fill out the claim form. (again basically on its side the whole time if the PO goes by where the label is as far as how the package is set during shipping.). As one of the largest online retailers, Amazon has a generous return policy for damaged items. thanks Steve If something gets lost in transit, you need to contact your insurance provider. If the item arrived damaged, broken or faulty, you have the option to add up to 10 pictures showing any scratches or defects. in most cases, the seller refunds the buyer and then handles the insurance claim, as the insurance covers the seller. … If the seller wasn't able to help, ask eBay to step in Sometimes, there might be an issue you're unable to resolve with the seller. Damage could happen during domestic shipping, within the shipping center, or during international shipping. If your buyer received the item damaged, unless you want the item back ask for photos of the broken item and packaging so you can file an insurance claim (it may or may not be honored if USPS decides the packaging wasn't sufficient). I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. The seller is responsible for safe delivery of the item. GSP_seller is protected (You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Who pays for return postage. You pay for return shipping if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return shipping. Give support, share information, and connect with fellow members. You can also open an ebay dispute if need be for "item significantly not as described". A buyer claims an item isn't received or; A package is damaged in transit; so bit of a grey area if the seller is responsible for the item being damaged BY a shipping centre, assuming the protection is the same in the country you bought from. I KNOW I wasn't obligated to do this (other than refund her money), but I felt it was the right thing to do. For additional information, see the Global Shipping Program policies and FAQs. Does that sound right? I have a seller telling me that must go to the PO and make the claim. Please note, courier restrictions may apply for reimbursement of items damaged in transit. For eBay purchases, eBay's Buyer Protection protects the buyer... eBay will expect you to refund the buyer's payment if the item is not as described. Hopefully your seller will be cooperative once the claim is put in. The buyer can accept your offer for a partial refund, request a different amount, or suggest a different solution. The first item, a pair of shorts, the box had a huge hole in it & the item had been drug thru what looked like oil, so the buyer asked me if I would do a "Partial Refund" so she could take them to the cleaners & try to get the stain out & the sequins replaced that had come off. Return shipping costs depends on the reason you ’ re returning it many ebay item damaged in shipping who is responsible. Item that has n't arrived damaged product outdated, expired food is being irresponsible you! 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